Refund & warranty policy

Warranty

Each subscription plan is covered for its full period. If your plan stops working during that period, open a support ticket and we fix or replace the service.

Refunds

• If we cannot deliver an order, we refund it in full, in the same cryptocurrency you paid with.
• After a successful activation, we fix or replace the service instead of refunding.

Activation time

We activate orders as soon as possible after the payment is confirmed on the blockchain — normally within 24 hours. Progress is shared in your order's support ticket.

How to request help or a refund

Open the order in My account and write in its ticket, or create a new ticket from your account. See the contact page for details.

Open-box phones and services

The condition, shipping and any extra terms of open-box phones are described on each product page. The Google Ads service and virtual numbers follow the details shown on their pages and in your order ticket.